Privacy Policy
DCS CA · ABN 99 651 973 908 · Last updated August 2026
1. Introduction
DCS CA ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), and with the professional and ethical obligations that apply to us as a Chartered Accountant and Registered BAS Agent, including the confidentiality requirements of APES 110 Code of Ethics for Professional Accountants (issued by Chartered Accountants Australia and New Zealand).
Although DCS CA operates as a small business, we are not exempt from the Privacy Act because we collect and hold Tax File Numbers (TFNs) in the course of providing accounting, taxation and bookkeeping services. Accordingly, we handle all personal information, including TFN information, in accordance with the APPs and the Privacy (Tax File Number) Rule 2015.
2. Who we are
DCS CA is a sole practice providing accounting, bookkeeping, BAS lodgement, payroll, taxation and related advisory services, based in Bondi, Sydney, Australia. Our contact details are set out in section 13 below.
3. What personal information we collect
Depending on the services you engage us for, we may collect:
- Identity information such as your name, date of birth, address and contact details
- Financial information such as income, expenses, assets, liabilities, bank account and superannuation details
- Tax File Numbers (TFNs) and Australian Business Numbers (ABNs)
- Employment information, including payroll, wage and superannuation records for you or your employees
- Information relating to your business structure, transactions and accounting records
- Information you provide when communicating with us by phone, email or through this website, including contact form submissions
- Technical information about your visit to our website, such as browser type and general usage data
We only collect sensitive information (such as information relating to health or other special categories) where it is necessary for the services we provide and where you have consented, or where otherwise permitted by law.
4. How we collect your personal information
We collect personal information directly from you, for example when you engage our services, complete a form, send us documents, or communicate with us by phone or email. We may also collect information from third parties where relevant and lawful, such as the Australian Taxation Office (ATO), your bank or financial institution, your employer, or other professional advisers, where you have authorised us to do so or where authorised by law.
5. Why we collect, use and hold your personal information
We collect, hold and use personal information for purposes including:
- Providing accounting, bookkeeping, taxation, payroll and related advisory services
- Preparing and lodging documents with the ATO and other regulators on your behalf
- Complying with our legal, regulatory and professional obligations, including obligations under the Tax Agent Services Act 2009 and CA ANZ's Code of Ethics
- Communicating with you about your affairs, including invoicing and account management
- Improving our services and this website
We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law.
6. Tax File Numbers
Where we collect your Tax File Number as your registered tax agent or BAS agent, we handle that information strictly in accordance with the Privacy (Tax File Number) Rule 2015. TFN information is used only for taxation, personal assistance or superannuation purposes as permitted by law, is stored securely, and is not disclosed except where authorised or required by taxation law, personal assistance law or superannuation law.
7. Disclosure of personal information
We may disclose your personal information to:
- The Australian Taxation Office and other government or regulatory bodies, where required for lodgement or compliance purposes
- Cloud-based accounting, bookkeeping and practice management software providers we use to deliver our services (for example Xero, MYOB or QuickBooks Online), which host data securely to provide these services
- Our professional advisers, insurers or CA ANZ, where necessary for professional indemnity, quality review or regulatory purposes
- Other parties with your consent, or as required or authorised by law
We do not sell your personal information to third parties.
8. Overseas disclosure
Some of the cloud-based software platforms we use to deliver our services may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your personal information consistently with the Australian Privacy Principles, including by using reputable providers with appropriate security and privacy safeguards in place.
9. Data quality and security
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date, and to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include the use of secure, reputable cloud accounting and file storage platforms, password protection, restricted access to records, and secure disposal of information that is no longer required, in accordance with our record-keeping obligations as a Chartered Accountant and Registered BAS Agent.
10. Access and correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete, by contacting us using the details in section 13. We will respond to your request within a reasonable time. In some circumstances we may be required or entitled to refuse access, in which case we will explain our reasons.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance using the details in section 13 below. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or raise concerns relating to our professional conduct with Chartered Accountants Australia and New Zealand or the Tax Practitioners Board.
12. Cookies and website data
Our website may use cookies or similar technologies to support basic functionality and to understand how visitors use the site. This information is generally de-identified and is not used to personally identify you. You can adjust your browser settings to disable cookies, although this may affect how the website functions.
13. Confidentiality and our professional obligations
As a member of Chartered Accountants Australia and New Zealand and a Registered BAS Agent, DCS CA is bound by the fundamental principle of confidentiality under APES 110 Code of Ethics for Professional Accountants. This means we do not disclose confidential client information to third parties without proper authority, unless there is a legal or professional right or duty to disclose, and we do not use client information for personal advantage. These professional obligations operate alongside, and are consistent with, our obligations under the Privacy Act.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this website.
15. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
